E-naso – Privacy Policy

E-naso ("we," "our," "us") is an Islamic-compliant digital marketplace committed to ethical practices and protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our app and services. By using E-naso, you agree to these practices.

• Users must be at least 13 years old to register and use the platform.
• Accounts created by individuals under 13 are not allowed.
• Parents and guardians are responsible for monitoring children's use of our platform.

• Information You Provide: name, email, phone number, profile photo, password, delivery addresses, vendor verification documents, and payout information.
• Information Collected Automatically: device information (model, OS, unique identifiers).
• Third-Party Services: may be used for notifications or verification processes.

• To provide and manage platform services, verify vendor identities, communicate updates, and maintain security and compliance.
• To improve the platform and understand usage patterns.

• User data is stored securely in a protected environment.
• Sensitive information (passwords, delivery addresses, vendor payout details) is encrypted using SSL/TLS.
• Admin access is limited to authorized personnel.
• Regular backups are performed to safeguard data and ensure recovery if needed.

• We do not sell or trade personal information.
• Data may only be shared with trusted third-party providers to support platform operations.
• Data may be disclosed to comply with laws or enforce platform rules.

• Users must provide accurate information and keep login credentials secure.
• Users may request account deletion through admin support.
• Communication preferences (notifications, emails, messages) can be managed in the app.

• The platform is available only in supported countries.
• Users from unsupported regions cannot access or use the app for delivery purposes.

• Vendors must list products accurately in the correct category.
• Product photos should be clear, preferably square, showing only the product being sold.
• Descriptions must be truthful; misrepresentation is prohibited.
• Users must not impersonate others or use someone else's data.
• Haram or prohibited items (alcohol, pork, tobacco, un-Islamic content, weapons, pornography, counterfeit products) are strictly forbidden.

• Minimal technical cookies may be used for essential platform functionality.
• No third-party behavioral tracking is performed.

Data is retained only as long as necessary for service provision, legal compliance, dispute resolution, and Islamic accounting requirements.

• Updates may be made to reflect platform or legal changes.
• Notifications will be sent through the app. Continued use indicates acceptance of updates.